State Farm® Insurance Agent Douglas Graham
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gareth Clarke
August 14, 2024
"I love this State Farm office. They are welcoming and supportive. Douglas and his Staff are informative and helpful. I came in to get a quote on my homes. I have two in NY and a home in Atlanta Georgia. Janay helped me with the home policies in NY. My daughter and I have two homes in NY. They explained everything so well. I was even able to contact a State Farm in Atlanta from their office for the home in GA. I wasn’t eligible for State Farm NY because my homes were too close to the water. I still had to write the review because they helped me understand more of the insurance world. I’m grateful. Thank you Douglas and staff."
April Lowery
July 15, 2024
"I have been with State Farm for approximately 20 yrs and I have had nothing but a positive experience with them. The receptionist Ruth is always pleasant and helpful. Ms. Janae Nichols is professional, efficient as well as pleasant. They handled my needs in a timely manner and patiently addressed all of my questions. Overall a phenomenal experience with them."
Shahzad Khaliq
July 2, 2024
"I have been dealing with this State Farm Office since 2018 and I would like to say that they have always been there for any type of help or concern. Ms. Janay, a very polite and highly professional member has always, promptly furnished any requirement that may have been requested concerning Insurance related matters. Also, she has given a very caring advise in insurance related matters. I am highly pleased with the outstanding service that this office extends to its clients, with care and passion. Thank you Ms. Janay and Mr. Graham."
"Thank you Shahzad for the 5 Star Review! I am so happy you are pleased with your service from Janay. She is an asset to my Agency and I truly appreciate your business. Douglas Graham, State Farm Agent."
Cynthia Scotchman
July 1, 2024
"Amazing experience... Janay was a gem. The way she explained and provided each detail thoroughly, made my decision process well thought through."
"Thank you for the 5 Star Review Cynthia. Janay is a great team member, and I am so happy she provided you with detail to help you make a thorough decision. Douglas Graham State Farm Agent."
Mimie C
June 18, 2024
"My brother and I called to inquire about a quote and received one of the worst customer service from a lady. She was extremely condescending. I’m extremely disappointed since I’ve known State Farm to offer great service to customers. She was so rude and showed no empathy."
"Thank you for taking the time to share your feedback. We appreciate your honesty and would like to address your concerns. During our conversation, you contacted us to inquire about a quote for your brother. As part of our policy, we require the consent of the individual who will be insured in order to provide an accurate quote. We appreciate your cooperation in adding your brother to the call and obtaining his consent. Our team then diligently applied all the applicable discounts to the quote, taking into consideration various rating factors. Unfortunately, based on these factors, the quote provided may have appeared higher than expected. We understand that this may have been disappointing for you, and we apologize for any frustration it may have caused. We always strive to provide excellent customer service and understand that insurance rates can be complex and sometimes difficult to understand. While we have no control over the rates due to the factors that go into them, we are more than willing to discuss this further with you. We encourage you to reach out to our office at your convenience, as we would be happy to address any questions or concerns you may have. Once again, we apologize for any inconvenience you experienced and appreciate your feedback. We hope to have the opportunity to assist you in the future. Douglas Graham, State Farm Agent "
CJ Anderson
May 1, 2024
"My experience with the staff was excellent and I would Recommend This Location in the future. PS: Thank you JN for all your hard work and effort."
Collin Hall
August 18, 2023
"Excellent service"
Joy Malcolm
August 17, 2023
"Douglas Graham and staff are professional, patient, knowledgeable and ensure whatever the situation, they make sure you get it resolved."
javier Rodriguez
August 7, 2023
"Agency never picks up the phone."
"Javier-I'm sorry you had a bad experience when you called. I checked our account records and I don't see you as an existing or prospective customer. I also checked our voice mail and I don't see any messages from you. We normally respond to our messages the same day they are received. If you would like to discuss this further, please call our office during our regular business hours which are between 9-5pm. Thank you, Douglas Graham, State Farm Agent. "
Diane
March 25, 2022
"I've been a customer of state farm for many years and no matter what the issue, my worries have been addressed in a caring and professional manner. My agent, Mr. Graham, is always polite and ready to help no matter how big or small the problem is. His office is thorough and will always follow up and answer all your questions."
Brenda Young
February 21, 2021
"Great service!!!"
Sandy Michel
March 23, 2019
"He is great couteous and accommodating. Open the dor for me and he was going home. Thank-you for your geeat customer service Mr. Douglas."
Shebah Fardan
March 16, 2018
"My family has a long standing history with this agency and this agent. They are always professional and courteous, and I would recommend them to anyone who needs insurance."